Northwestern Staff Help

Need some help? Please first look at our FAQ and User Guides & Tip Sheets



Still need help?


Submit a help request to the NUIT Support Center


Please submit a detailed support request. Useful information to include is:

  • Name and SES UserID, Department, and job function
  • Which database were you using? (e.g. Prod, Rept)
  • Date and time of incident/problem
  • What type of workstation are you using? (PC or Mac)
  • Which Operating System are you using? (Windows XP/Vista/7, Mac OS, Linux, etc.)
  • Which browser (and version) are you using? (IE 8, Firefox 5.0, etc)
  • Have you used this function successfully in the past?
  • What is the navigation path to the page you were in?
  • Did you get an error message?
  • Can you take a screen shot of the error message?

NUIT Support Center


Contact the Support Center

Click to see all Support Center contact options


Support Center Hours

If you are contacting the Support Center outside of these hours, please include your name, SES administrative ID, contact information, and the details of your issue in your message.